1. Low monthly payments & No contracts
2. No server, plug in phones and go!
3. Unlimited domestic calls (no surprise bills)
4. Requires 'always-on' Internet
5. Best for less than 20 employees

1. Own your system - buy or lease
2. Unified Communications (HUD)
3. Use any phone service provider
4. Works with or without Internet
5. Ideal for 5 - 500+ employees

Auto Attendant
“Press 1 for Sales, Press 2 for Support...” Give your business a professional look and feel.

Voicemail-to-Email
Have your voicemails sent directly to your inbox as wav file attachments. No POP3, IMAP, or Exchange configuration required!

Web Panel
Administer your phone system easily and quickly from anywhere on any web browser. Moves, adds, changes are as easy as a few mouse clicks.

Powerful Reporting
View real-time call logs for all extensions, or build custom call reports with powerful search filters.

Work From Anywhere
Take your desk phone with you, forward calls to your mobile, or use a softphone. You have access to all the same communication tools and call management features you would have at the office.

FindMe w/ Boomerang
Ring your preset numbers simultaneously, in succession, or according to a schedule. With Boomerang Mobile Integration, instantly redirect the call back to your desk or any other extension.

Call screening
Talk to who you want, when you want. Enable FindMe on your extension and a voice prompt will ask for the caller’s name giving you the option to accept the incoming call.

Conference Bridges
Don’t pay extra for conferencing. Fonality comes preconfigured with conference bridges that support as many participants as you have phone lines.

Paging & Intercom Zones
Page or intercom the entire company, specific individuals or customized groups/departments through your phone system. Eliminates the need for an external paging or intercom system.

Groups/Permissions
Easily place extensions into groups or departments and assign permissions based on those groups.

Unlimited Call Queues
Create an unlimited number of queues customizable with personalized audio and hold announcements, user/agent priorities for call routing, caller limits, and much more.

Full featured ACD
Route incoming calls to users/agents in a variety of ways. Ring all, ring in order, etc.

Skills-based Routing
Assign call priorities for all agents in a queue. Giving you the power to pass more calls to your top performers or pass fewer leads to your underperformers based on skill-set.

Real-time Queue Statistics
See the status of your Call Center in real-time. From the Web Admin Panel quickly see vital queue metrics such as calls on hold, hold time, calls completed and abandoned.

Graphical Queue Reports
View graphical reports on every detail of your queues, such as abandoned calls, completed calls, hold time, average call length, agent productivity, and much more.

Hot Desk
Have multiple agents using the same desk or phones? No problem. Agents can receive queue calls from any phone they log into.

Advanced CRM Integration
Out-of-box integration with web-based CRM systems including screen pops and click-to-call functionality. For advanced features available to Salesforce customers see Unified Agent Edition.

Integrated Call History and Recordings
All calls to CRM customers are automatically attached to individual contact or opportunities inside your CRM. Record a call, and have that recording automatically attached to the appropriate CRM record.

Improved Screen Pops
Get customer information before you need it. By the time you answer an incoming call, UAE will auto-launch all matching CRM records.

Deal Size Alert
Without launching your web browser, you can easily know who’s calling before you answer. See their company name, and the size ($) of the opportunity.

Lead Management Reporting
Don’t lose business with aging leads. Pre-configured reports can instantly tell you how well your business is responding to new leads or identify leads being neglected.

Account Owner Routing
Customers/prospects are routed to their account owner every time. No more holding and transferring sales or support calls to the proper agent.

Click to Call
Call any number listed in your CRM with a simple click of the mouse. PBXtra will automatically dial, connect the call, and log that call in the CRM system.

HUD Team
Includes:

1. Color-coded call status
2. Drag-and-drop calls
3. Presence management
4. Outlook integration

HUD Agent
Adds to Team:

1. Call monitoring & recording
2. Agent login
3. Queue status
4. CRM Integration

HUD Queues
Adds to Agent:

1. Queue summary & detail
2. Broadcast alerts
3. Queue statistics
4. Advanced call forwarding