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Brochures

Fonality Backgrounder
Background information about Fonality, the company behind PBXtra and HUD.
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HUD At a Glance
Datasheet about HUD, our unified communications and presence management application.
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trixbox
Datasheet about trixbox, our software only solution.
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FAQ
Frequently Asked Questions regarding Fonality and our products.
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White Papers

IP PBX Buying Guide: 7 steps to choosing the right phone system
Choosing the right phone system for your business can be a more complex endeavor than you initially realized. This quick buyer’s checklist will walk you through 7 key steps to help you determine your telephony needs. Following this buying guide will help you not only evaluate your current phone system, but make the right choice for your next communication solution.
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VoIP without Hype - what businesses need to know
VoIP without Hype - what businesses need to know is an easy-to-read whitepaper that will completely demystify “VoIP” in about 10 minutes.
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Premise-based vs Hosted VoIP vs Hybrid-Hosted: Which business phone solution is right for you?
Datasheet about trixbox, our software only solution.
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Case Studies

PBXtra Call Center Saves SunPorch $100K in Advertising Costs, Keeps Operations In-House
When SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, needed call center capabilities it thought outsourcing was the only option. Fonality said no way! Beating bids from Avaya, Cisco and 3Com, Fonality’s PBXtra Call Center and HUD Agent improved SunPorch’s marketing and customer service programs while saving the company 100K in advertising costs. Oh yeah, it saved the day after Hurricane Ike and also paid for itself in three months.
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Fonality Seals the Deal for Prudential SourceOne Realty
Goodbye expensive Avaya phone system, Hello Fonality PBXtra!. Prudential SourceOne Realty wanted to revamp its phone system to provide better communications between offices and with its customers. With PBXtra, there are no more missed calls and no more lost commissions!
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The Value of VoIP: Century 21 Franchise Gets Results with PBXtra
With a move on the horizon, Century 21 The Castle Company, a Century 21 franchise, opted to replace its cumbersome Meridian system with a VoIP system. Its choice? Fonality's PBXtra, which resulted in a great price point, easy installation and maintenance, and more productive agents. Happier customers, too — PBXtra's virtual extensions make it simple to reach realtors on site, in the car or at their home office.
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Sun Apparel and Fonality Simplify Multi-Office Communications
Offices in California and Hawaii sound like a businessperson’s dream. But for Sun Apparel, multiple offices meant expensive logistical problems when it came to phone communications. Sun Apparel turned to Fonality PBXtra for a phone system to make three offices work as one. Since deploying PBXtra, communications are up, long distance costs are down and the company’s offices are dreamy once more.
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Don’t let 12 feet of snow shut you down.
When a major snowstorm hit, Fitzgibbons Agency was able to keep on working. Fonality PBXtra Call Center Edition saved the day. Employees could work from home, seamlessly, never missing a call, and they were able to close a huge insurance deal despite the closed roads and epic snowfall.
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Endless Possibilities for NSOEM and Fonality
When a major snowstorm hit, Fitzgibbons Agency was able to keep on working. Fonality PBXtra Call Center Edition saved the day. Employees could work from home, seamlessly, never missing a call, and they were able to close a huge insurance deal despite the closed roads and epic snowfall.
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Fits like a glove.
Robust feature set. Check. Pure VoIP capabilities. Check. Simple Scalability. Check. myShape was bursting at the seams and in desperate need of a new phone system. This online women’s clothing retailer already had its phone system requirements down pat. With PBXtra Call Center Edition, myShape found a solution that fits like a glove, right down to the easy deployment and quick addition of more handsets.
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So what if you aren't the biggest operation out there?
You should still be able to present a professional image at an affordable cost. That's what Orion Logistics, a third party logistics service provider, believed. After a quick Google search uncovered Fonality, Orion was en route to replacing its failing phone system with PBXtra. Low cost and feature rich, PBXtra has improved customer service and employee efficiency all while making the company look great to the outside world.
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What do you do...
If you are a technology minded real estate management firm with over $1 billion in real estate assets and you're planning for a call center? If you are Oregon-based PREM Group, you choose Fonality's PBXtra Call Center Edition and HUD Pro, of course. Beating out ShoreTel on both price and standards-based technology, PBXtra provided a powerful call center solution that integrates with CRM software, helps build customer retention and improves employee efficiency.
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