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All the features you need to efficiently route
calls, manage and monitor your call center.
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Call Center Edition
We offer two flexible deployment options:
Unlimited Call Queues
Create an unlimited number of queues customizable with personalized audio and hold
announcements, user/agent priorities for call routing, caller limits, and much more.
Full featured ACD
Route incoming calls to users/agents in a variety of ways. Ring all, ring in order,
etc.
Skills-based Routing
Assign call priorities for all agents in a queue. Giving you the power to pass more
calls to your top performers or pass fewer leads to your underperformers based on
skill-set.
Real-time Queue Statistics
See the status of your Call Center in real-time. From the Web Admin Panel quickly
see vital queue metrics such as calls on hold, hold time, calls completed and abandoned.
Graphical Queue Reports
View graphical reports on every detail of your queues, such as abandoned calls,
completed calls, hold time, average call length, agent productivity, and much more.
Hot Desk
Have multiple agents using the same desk or phones? No problem. Agents can receive
queue calls from any phone they log into.
Advanced CRM Integration
Out-of-box integration with web-based CRM systems including screen pops and click-to-call
functionality. For advanced features available to Salesforce customers see Unified
Agent Edition.
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